Frequently Asked Questions
How do I get in touch with Customer Care?
Our Customer Care team can help! Questions about products, orders, or stores can be answered by reaching out to firstname.lastname@example.org or by calling 1-833-518-6596 (Monday- Friday 7am-8pm EST by Phone Email or Chat and Saturday 9am-6pm EST by Phone).
Health and Safety
How do I know if your cannabis is safe to consume?
Don’t you worry. Health Canada conducts several routine quality control checks under the ACMPR to ensure our cannabis is not only top quality, but also safe for consumption.
How should I store my cannabis?
The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while letting non-harmful UV rays to penetrate through.
Avoid the following when storing your cannabis:
- Keeping the cannabis in a plastic bag.
- Keeping it in a container that is too large for the quantity (that means extra oxygen!).
- Storing your stash in a sunny place.
- Storing it in clear glass rather than dark.
- Storing it in the fridge or freezer. Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.
How long will my cannabis stay fresh?
If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.
Should I consume cannabis while pregnant/breastfeeding?
There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.
Who should take special precautions when using cannabis?
Seniors using cannabis must be aware of the increased risk of falling due to impairment, drowsiness and dizziness - side effects with heightened consequences due to their age.
People With Serious Mental Health Concerns
Anyone with a personal history of serious mental health disorders should always discuss cannabis with their healthcare professional before consumption. This includes people with a history of schizophrenia, depression or bipolar disorder. No matter your mental health history, stay in tune and keep track of how cannabis use affects your overall wellness.
Health Canada states that cannabis is contraindicated for anyone with a serious liver, kidney, heart or lung disease.
Should I mix cannabis with alcohol and tobacco?
Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.
Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviors, and increased difficulty stopping cannabis use. There is some evidence that suggests combining tobacco with cannabis can lead to taking up cigarette smoking. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.
How do I keep it away from my kids and pets?
Obviously this depends on how old, crafty and capable your kids and pets are. Consider putting it on a high shelf or re-purposing in a safely labelled pill container with a pre-existing child lock. Be especially careful not to leave out any ingestibles or edibles on counter-tops or places that a curious kid or animal might seek it out.
Can I share cannabis with minors?
No. Research shows that using cannabis regularly before the age of 16 can increase the risk of negative health outcomes and could also impact brain development. Distributing cannabis to a minor, can mean significant legal consequences, even for parents/guardians.
The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.
Can I drive high?
No. Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in your province. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body.
Is Cannabis legal in Canada?
Yes, since October 17, 2018, cannabis has been legal and available for recreational use.
What cannabis products are legal in Canada?
Currently, Canada regulations only allow the sale of dried cannabis flowers in the recreational market. Medically there are cannabis extract soft gels, and edible oils. As of December 2019, new products are available such as edibles, beverages, extracts and vape pens.
Do I need to bring my ID to the store? What if I’m 60?
Yes, Just like with alcohol or tobacco sales, All Canadian citizens are subject to photo identification requests while purchasing cannabis for the sake of age validation.
How much product can I order at one time?
Staying in line with possession laws under the Cannabis Act, a guest of the legal age of consumption may purchase up to 30g equivalent of dried flower in one transaction (learn more about how Health Canada defines cannabis equivalency for non-flower forms here). That’s enough, right? If you are purchasing oil or capsules, the equivalence is automatically calculated by our system so you’ll never purchase more than what’s legal. We got you covered- see our available cannabis offerings here.
How do I purchase cannabis?
It all depends on where you live! Currently we are selling cannabis online in Manitoba only. Province to province there will be differing regulations about cannabis purchasing; whether through private retailers, province-specific government platforms, online or in-person. Sign up for our newsletter to stay up-to-date on legislative changes and store openings near you. Learn more about provincial cannabis regulations.
How do I buy Cannabis Online?
Depends on where you live! Currently we are only selling cannabis online in Manitoba.
What is your shipping policy?
Please refer to our shipping page.
What is your return policy?
Please refer to our returns page.
Gift Card Program
Terms and Conditions:
This card may only be used for making purchases at the issuing location and may not be used for purchases on tokyosmoke.com, or any other Tokyo Smoke Retail outlets. Your use of this card constitutes your acceptance of the following terms and conditions, presented by the issuing merchant which are subject to change without notice from time to time: Funds on this card will not expire. This card cannot be redeemed for cash and is not for re-sale. Treat this card like cash. Lost or damaged cards will not be re-issued.
Which Denominations Will Gift Cards Be Available In?
Gift cards will be available in denominations of $10, $20, $25, $50, $75, $100, and $200.
When and Where Can I Purchase My Gift Card?
Gift cards can only be purchased in-store at the following locations, subject to availability, beginning at the specified date below:
- December 9th, 2019 - Tokyo Smoke 333 Yonge St.| Location: 333 Yonge St, Toronto, ON, M5B 1R7
- January 6th, 2020 - Tokyo Smoke Oshawa | Location: 575 Laval Dr. Unit #400, Oshawa, ON L1J 6X2
Where Can I Use My Gift Card?
Your card can only be used at the Tokyo Smoke retail location where it was purchased. It is not possible to use it at any other location.
Can I Buy Cannabis With My Gift Card?
Yes, you can buy any item for sale within the store with a gift card
Can I Return A Product That I Purchased Using A Gift Card?
Subject to the in-store return policy, gift card purchases are final sale only. Please see in-store for more details.
Can I Reload My Gift Card?
Gift cards are not reloadable at this time.
Can Gift Cards Be Combined With Multiple Tender Types?
You may make a purchase using a gift card and another tender type.
Can I Return A Gift Card?
Gift cards are treated as final sale only. Please ensure you are comfortable with your purchase.
How Do I Check My Balance?
See an Educator in-store and they will be able to help you check your balance. Whenever you make a purchase with a gift card, a balance receipt will be printed for you.
Can I Buy Multiple Cards At Once?
Yes! You can buy multiple cards and different denominations in one transaction! Happy holiday shopping!
What is cannabis?
Cannabis is a genus of flowering plants in the family Cannabaceae. It grows flowers that are consumed for medicinal and recreational purposes.
What does cannabis look like?
Cannabis is a plant known for its characteristic 7-node leaves. At the base of the leaf exists the nodes responsible for flower growth. A fully mature female plant has flowers that grow next to and up along the main stem of each individual chute. This gives the main chute a thicker, condensed and bushy appearance. The flowers and the leaves can mature into various hues of green, yellow, orange, red, purple, and pink. Once harvested, the plant is cut down, the leaves are trimmed off, and only the flower remains to be dried, cured, and consumed. The flower size depends on the growth conditions but on average will by 2-4” inches with a similar width variation.
What is THC?
Tetrahydrocannabinol is a cannabinoid that exists in Cannabis. It is the main psychoactive compound that is responsible for the “high” feeling experienced after consumption.
What is the active ingredient in cannabis?
THC, Tetrahydrocannabinol is the primary compound found in Cannabis.
How long does a cannabis high last?As per Health Canada Regulations: Inhalation duration can last up to 6 hours. Ingestion duration can last up to 12 hours.
How do you get rid of cannabis high?
Time is the only true way to get rid of a cannabis high. Find a quiet place, have a glass of water, lay down, try watching a funny or comforting movie, and wait.
How does cannabis get you high?
The main active compound, THC, binds to CB1 receptors in the brain's reward system, cannabis produces feelings of euphoria and intoxication.
Are weed, pot, and hemp, the same thing?
Weed, Pot, and Hemp all derived from the species Cannabis Sativa. Weed and pot are simply just different names referring to the cannabis plant, primarily the female plant for its dried, consumable flower. Hemp is a separate cultivar of the Cannabis Sativa plant which produces less than 0.3% THC. It is primarily used for industrial textile purposes.
Is there nicotine in cannabis?
No, this would be in violation of the Health Canada Regulations regarding the mixing of regulated intoxicants.
Can cannabis flowers be vaped?
Yes, there are many flower vaporizers available in the Canadian regulated market.
What is vaping?
The process of vaping cannabis involves heating cannabis flower or extracts to a temperature that turns the active compounds (cannabinoids and terpenes) into vapor.
Do cannabis vapes smell?
Yes, decarboxylated (or vapourized) cannabis does have a distinct smell. It's not the same as burning/smoking, but it does have a smell.
Are cannabis cartridges and vapes legal in Canada?
How do 510 vape cartridges work?
The process of vaping cannabis involves heating cannabis flower or extracts to a temperature that turns the active compounds (cannabinoids and terpenes) into vapor.
What is a 510 thread vape pen?
510 threaded is a term used to describe the threading that connects vape cartridges and batteries – there are 10 screw threads, and the cartridge is generally five millimeters in length (510). However, there are other configurations out there, including 808 and others.
Can cannabis chocolate make you high?
Yes. Tokyo Smoke cannabis-infused chocolate contains cannabis distillate, part of which is THC, which is what makes you feel high. One of our chocolates is made with CBD isolate, however. CBD on its own does not produce intoxicating effects.
What is cannabis-infused chocolate?
Tokyo Smoke cannabis-infused chocolates are made up of dark milk chocolate, and other food ingredients, which is then infused with cannabis extract.
Is cannabis-infused chocolate legal?
Yes. As of October 17, 2019, cannabis-infused chocolate is federally legal. Province-specific regulations can be found here.
Where can I buy cannabis chocolate?
Cannabis-infused chocolate can be purchased online, or in person at any provincially, or federally licensed retailer within Canada, except Quebec.
How much cannabis chocolate should I eat?
Like all cannabis products, it is best to start low and go slow to avoid any negative reactions. All TS cannabis-infused chocolate is portioned into five pieces, each containing 2mg of THC. Start with one piece, and take note of how that amount makes you feel.
How long does it take to feel the effects of cannabis-infused chocolate?
Also known as “onset”. The onset time of eating cannabis-infused chocolate can be anywhere from 30 minutes to 2 hours.
How long do the effects of cannabis-infused chocolate last?
Also known as “duration”. The duration time for cannabis-infused chocolate can last up to 12 hours. Health Canada states that some effects may last as long as 24 hours.
How much cannabis-infused chocolate can I purchase, and carry at one time?
You can carry the equivalent of 30 grams of dried cannabis flower. This equals 14 full Tokyo Smoke chocolate bars.
What happens if you eat cannabis?
Depends. If the cannabis has been decarboxylated into an edible extract, the THC will have been activated and when the cannabis has been eaten, the consumer will experience expected effects from THC. If the consumer simply eats a dried flower (bud), they will likely experience no ill effects, nor any psychotropic effects because the THC has not been activated by heat, from its acidic form THCa.
Are edibles legal in Canada?
Yes, as of October 17, 2019 Edibles producers are now allowed to begin production. Edibles will be available on the market in mid to late December. Making your own edibles has been legal recreationally since October 17th 2018.
Can edibles hit instantly?
No, Edibles cannot hit you instantly. Edibles, like all other food, must pass through the digestive system in order to be processed into the blood-stream via the Liver.
Why do edibles hit harder?
How hard an edible hits is subjective to the user. A potential reason for this occurrence could be the consumers’ inability to assess the proper amount to ingest, as there has not been a regulated legal market in which to do so. Also, when THC is ingested, the body turns it into a strong form called 11-hydroxy-THC. With edibles legalization, consumers can use the “Start low, go slow” methodology to pinpoint their exact tolerance to enable an enjoyable edible experience.
Are edibles sativa or indica?
Indica & Sativa are words used in the cannabis lexicon to refer to potential effects, so edibles could be sativa, indica or hybrid. However we may start to notice these labels being removed from these types of products from producers.
Can cannabis-infused drinks get you high?
Yes, and no. THC-infused cannabis beverages will get you “high” depending on your tolerance level and the amount consumed. CBD-only infused beverages will not give you the same intoxicating effects.
What is the duration of a cannabis-infused beverage?
Beverages are ingested, therefore currently as communicated by health Canada, ingestesting any form of cannabis extract can last up to 12 hours with some effects lasting up to 24 hours.
Are CBD drinks legal in Canada?
Yes, as of October 17, 2019 Beverage producers are now allowed to begin production. Beverages will be available on the market in mid to late December.
Can you drink CBD and drive?
No, driving after consuming cannabis is illegal.
Can THC/CBD infused drinks go bad?
The drinks will have Best Before Date, however it’s not the cannabinoids going “bad”, just that it is a consumable that requires a BB Date.
What are cannabis beverages made of?
How long for THC/CBD drinks to kick in?
Although the beverages offered by Canopy Growth and its brands are designed for faster onset than most edibles, no final knowledge or results have been officially released. Therefore, as beverages fall under the Ingested cannabis format, 30 mins to 2 hours is the expected onset.
Will cannabis beverages be available in liquor stores?
Every province has different laws regarding cannabis sales. Please refer to your specific province for answers to regulatory-related questions HERE.
Do I need a prescription?
To gain access to medical cannabis, you will be required to get a prescription provided by a registered medical professional.
How to get medical cannabis?
Go to your doctor or nurse practitioner to discuss your options regarding medicinal cannabis Once approved, seek out a Medical Licensed Producer, such as Canopy Growths Medical LP - Spectrum Therapeutics. You will be required to complete a registration process, and once complete, you will have access to medicinal cannabis products that can be purchased online and delivered to your home.
Can I use recreational cannabis for medical purposes?
Yes, as the cultivars used for medical purposes are also available in a variety of recreational forms as well. If a consumer feels they would benefit from medical cannabis, it is recommended to speak with their doctor or healthcare professional to better assist them. This does not, however, mean that recreational users can’t purchase the same cultivars simply because they prefer the effects. There is no difference in regulations around the cultivation of medical and recreational, it's all cannabis.
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