Frequently Asked Questions

Cannabis Product Recall

Contact Us

How do I get in touch with Customer Care?

  

Health and Safety

How do I know if your cannabis is safe to consume?

How should I store my cannabis?

How long will my cannabis stay fresh?

Should I consume cannabis while pregnant/breastfeeding?

Who should take special precautions when using cannabis?

Should I mix cannabis with alcohol and tobacco?



Social Responsibility

How do I keep it away from my kids and pets?

Can I share cannabis with minors?

Can I drive high?

 

Purchasing

How much product can I order at one time?

How do I purchase cannabis?

How do I buy Cannabis Online?

 

Shipping

Returns  

 

 

*Bonify Recall*

While we have no indication at this time that any of this cannabis made it to retail in Manitoba, we are taking measures to protect Manitobans by advising consumers to return any non-medical cannabis product with the word or logo “Bonify” on the packaging.

If you purchased a Bonify product, reach out to askbob@tokyosmoke.com to setup a refund. Bonify Recall Notice

 

Contact Us

How do I get in touch with Customer Care?

Our Customer Care team can help! Questions about products, orders, or stores can be answered by reaching out to askbob@tokyosmoke.com or by calling 1-833-518-6595 (Monday- Friday 7am-8pm EST by Phone Email or Chat and Saturday 9am-6pm EST by Phone).

 

Health and Safety

How do I know if your cannabis is safe to consume?

Don’t you worry. Health Canada conducts several routine quality control checks under the ACMPR to ensure our cannabis is not only top quality, but also safe for consumption.

 

How should I store my cannabis?

The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while letting non-harmful UV rays to penetrate through.

Avoid the following when storing your cannabis:

  • Keeping the cannabis in a plastic bag.
  • Keeping it in a container that is too large for the quantity (that means extra oxygen!).
  • Storing your stash in a sunny place.
  • Storing it in clear glass rather than dark.
  • Storing it in the fridge or freezer. Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.

 

How long will my cannabis stay fresh?

If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.

 

Should I consume cannabis while pregnant/breastfeeding?

There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.

 

Who should take special precautions when using cannabis?

Seniors

Seniors using cannabis must be aware of the increased risk of falling due to impairment, drowsiness and dizziness - side effects with heightened consequences due to their age.

People With Serious Mental Health Concerns

Anyone with a personal history of serious mental health disorders should always discuss cannabis with their healthcare professional before consumption. This includes people with a history of schizophrenia, depression or bipolar disorder. No matter your mental health history, stay in tune and keep track of how cannabis use affects your overall wellness.

Other

Health Canada states that cannabis is contraindicated for anyone with a serious liver, kidney, heart or lung disease.

 

Should I mix cannabis with alcohol and tobacco?

Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.

Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviours, and increased difficulty stopping cannabis use. There is some evidence that suggests combining tobacco with cannabis can lead to taking up cigarette smoking. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.

 

 

Social Responsibility

How do I keep it away from my kids and pets?

Obviously this depends on how old, crafty and capable your kids and pets are. Consider putting it on a high shelf or repurposing in a safely labelled pill container with a pre-existing child lock. Be especially careful not to leave out any ingestibles or edibles on countertops or places that a curious kid or animal might seek it out.

 

Can I share cannabis with minors?

No. Research shows that using cannabis regularly before the age of 16 can increase the risk of negative health outcomes and could also impact brain development. Distributing cannabis to a minor, can mean significant legal consequences, even for parents/guardians.

The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

 

Can I drive high?

No. Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in your province. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body.

 

 

 

Purchasing   

How much product can I order at one time?

Staying in line with possession laws under the Cannabis Act, a guest of the legal age of consumption may purchase up to 30g equivalent of dried flower in one transaction (learn more about how Health Canada defines cannabis equivalency for non-flower forms here). That’s enough, right? If you are purchasing oil or capsules, the equivalence is automatically calculated by our system so you’ll never purchase more than what’s legal. We got you covered.

 

How do I purchase cannabis?

It all depends on where you live! Currently we are selling cannabis online in Manitoba only. Province to province there will be differing regulations about cannabis purchasing; whether through private retailers, province-specific government platforms, online or in-person. Sign up for our newsletter to stay up-to-date on legislative changes and store openings near you. Learn more about provincial cannabis regulations.

 

How do I buy Cannabis Online?

Depends on where you live! Currently we are only selling cannabis online in Manitoba.

 

 

 

Shipping

 

What is your shipping policy?   

Please refer to our shipping page.

 

 

Returns

 

What is your return policy?

Please refer to our returns page.