Frequently Asked Questions

 

Contact Us

How do

 

Contact Us

How do I get in touch with Customer Care?

 

Health and Safety

How do I know if your cannabis is safe to consume?

How should I store my cannabis?

How long will my cannabis stay fresh?

Should I consume cannabis while pregnant/breastfeeding?

Who should take special precautions when using cannabis?

Should I mix cannabis with alcohol and tobacco?

 

COVID-19

How can cannabis users be responsible during the coronavirus outbreak?

Why should I wash my hands frequently during the COVID-19 pandemic?

What is Canopy doing to ensure that products are safe during the COVID-19 pandemic?

Can cannabis or CBD help prevent coronavirus, colds or flu?

How can I buy cannabis during the COVID-19 pandemic?

What safety protocols are in place at Tokyo Smoke stores?

 

Social Responsibility

How do I keep it away from my kids and pets?

Can I share cannabis with minors?

Can I drive high?

 

Purchasing

Is Cannabis legal in Canada?

What cannabis products are legal in Canada?

Do I need to bring my ID to the store? What if I’m 60?

How much product can I order at one time?

How do I purchase cannabis?

How do I buy Cannabis Online?

 

Click and Collect (ON Only)

How do I access these services?

How do I pay for my online order?

What if I prefer to use cash?

What do I do once I place my order online?

Can I make changes to my order once I’ve placed it?

Will I have to line up outside to pick up my order or can I skip the queue?

Do you offer delivery?

When can I expect my delivery?

If I’m not home, can someone else accept my delivery?

I’m at work all day, can you deliver to my place of work?

What if I can’t pick up my order right away?

I paid for two seperate orders. Can I pick them up or get them delivered at once?

When can I place my order?

Can I return items?

 

Click & Collect (MB Only)

How do I access this service?

How do I find the closest store?

Can I pay online to save time?

Can I add to my order once I’ve placed it?

Do I have to line up outside or can I skip the queue?

Do I have to wait in line with everybody else once I’m inside?

How do I cancel an order?

I just received a notification that my order was canceled, I didn’t want my order canceled, what gives?

Do you offer delivery?

Can I pick up an order for someone else?

I can’t pick up my order right away, how long will the store keep my order for me?

 

Shipping

Returns

 

Gift Card Program

Which Denominations Will Gift Cards Be Available In?

When and where Can I Purchase My Gift Card?

Where Can I Use My Gift Card?

Can I Buy Cannabis With My Gift Card?

Can I Return A Product That I Purchased Using A Gift Card?

Can I Reload My Gift Card?

Can Gift Cards Be Combined With Multiple Tender Types?

Can I Return A Gift Card?

How do I check my balance?

Can I Buy Multiple Cards At Once?

  

Flower

What is cannabis?

What does cannabis look like?

What is THC?

What is the active ingredient in cannabis?

How long does a cannabis high last?

How do you get rid of cannabis high?

How does cannabis get you high?

Are weed, pot, and hemp, the same thing?

Is there nicotine in cannabis?

  

Luma

Do I have to purchase the Luma battery and pods separately?

Where can I buy the Luma battery?

Where can I buy the Luma pods?

How do I use the Luma?

What does the colour on the mouthpieces mean?



Vapes

Can cannabis flowers be vaped?

What is vaping?

Do cannabis vapes smell?

Are cannabis cartridges and vapes legal in Canada?

How do 510 vape cartridges work?

What is a 510 thread vape pen?

  

Chocolates

Can cannabis chocolate make you high?

What is cannabis-infused chocolate?

Is cannabis-infused chocolate legal?

Where can I buy cannabis chocolate?

How much cannabis chocolate should I eat?

How long does it take to feel the effects of Cannabis-infused chocolate?

How long do the effects of Cannabis-infused chocolate last?

How much cannabis-infused chocolate can I purchase, and carry at one time?

  

Edibles

What happens if you eat cannabis?

Are edibles legal in Canada?

Can edibles hit instantly?

Why do edibles hit harder?

Are edibles sativa or indica?

  

Beverages

Can cannabis-infused drinks get you high?

What is the duration of a cannabis-infused beverage?

Are CBD drinks legal in Canada?

Can you drink CBD and drive?

Can THC/CBD infused drinks go bad?

What are cannabis beverages made of?

How long for THC/CBD drinks to kick in?

Will cannabis beverages be available in liquor stores?

  

Medical

Do I need a prescription?

How to get medical cannabis?

Can I use recreational cannabis for medical purposes?

 

  

Contact Us

How do I get in touch with Customer Care?

Our Customer Care team can help! Questions about products, orders, or stores can be answered by reaching out to askbob@tokyosmoke.com or by calling 1-833-518-6596 (Monday- Friday 7am-8pm EST by Phone Email or Chat and Saturday 9am-6pm EST by Phone).

 

 

Health and Safety

How do I know if your cannabis is safe to consume?

Don’t you worry. Health Canada conducts several routine quality control checks under the ACMPR to ensure our cannabis is not only top quality, but also safe for consumption.

 

How should I store my cannabis?

The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while letting non-harmful UV rays to penetrate through.

Avoid the following when storing your cannabis:

  • Keeping the cannabis in a plastic bag.
  • Keeping it in a container that is too large for the quantity (that means extra oxygen!).
  • Storing your stash in a sunny place.
  • Storing it in clear glass rather than dark.
  • Storing it in the fridge or freezer. Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.

 

How long will my cannabis stay fresh?

If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.

 

Should I consume cannabis while pregnant/breastfeeding?

There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.

 

Who should take special precautions when using cannabis?

Seniors

Seniors using cannabis must be aware of the increased risk of falling due to impairment, drowsiness and dizziness - side effects with heightened consequences due to their age.

People With Serious Mental Health Concerns

Anyone with a personal history of serious mental health disorders should always discuss cannabis with their healthcare professional before consumption. This includes people with a history of schizophrenia, depression or bipolar disorder. No matter your mental health history, stay in tune and keep track of how cannabis use affects your overall wellness.

Other

Health Canada states that cannabis is contraindicated for anyone with a serious liver, kidney, heart or lung disease.

 

Should I mix cannabis with alcohol and tobacco?

Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.

Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviors, and increased difficulty stopping cannabis use. There is some evidence that suggests combining tobacco with cannabis can lead to taking up cigarette smoking. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.

 

COVID-19

How can cannabis users be responsible during the coronavirus outbreak?

It is advised to consume your cannabis solo, and don’t share joints or accessories. COVID-19, known as coronavirus, can spread through respiratory droplets emitted when you cough or sneeze, and can also be found on the skin such as hands or shared items like joints, pipes, vapes, or bongs. (To be clear, it’s best to avoid sharing these anytime you’re sick, not just during COVID-19.) Wash your hands often with soap and water, and remember to avoid touching your mouth, nose, or eyes. Vapes, beverages, and edibles all offer an alternative way to enjoy cannabis without sharing with others, in addition to smoking flower. Practise social distancing and keep at least two metres from anyone other than those with whom you live with.

Remember also: cannabis products should be stored safely in a place where there’s little to no risk of contamination. Preliminary information suggests coronavirus can live on surfaces for up to several days. All cannabis devices and accessories should be cleaned regularly with either alcohol or soap and water, according to applicable manufacturer guidelines. For more about how to prevent COVID-19, what coronavirus does, how to prevent it, what symptoms feel like, and other coronavirus precautions, recommendations, news and updates, visit Health Canada.

 

Why should I wash my hands frequently during the COVID-19 pandemic?

Washing your hands frequently and thoroughly with soap and water - for a minimum of 20 seconds - is a great way to help reduce the increase of illness at any time, but especially now to prevent the spread of coronavirus. Always wash your hands or use hand sanitizer, this should be essential before handling food and after going to the bathroom. Likewise, clean your hands before handling cannabis and cannabis accessories.

 

What is Canopy doing to ensure that products are safe during the COVID-19 pandemic?

As always, Canopy complies with Health Canada’s routine quality control checks under the Cannabis Act to ensure our cannabis is top quality and free from contaminants. As a licensed producer, we follow strict cleanliness guidelines. We also use full personal protection equipment, work in sterilized production spaces, and ensure that no one who is feeling ill is permitted to enter our production facilities. Employees who handle products wear surgical masks, gloves, and have dedicated production clothes and clean room overalls for use in pharmaceutical environments. All manufacturing rooms within our facilities are HEPA filtered and under positive pressure. During this pandemic, we have increased cleaning intervals and use ATP swabs to be sure that every surface throughout the facilities is being cleaned properly.

 

Can cannabis or CBD help prevent coronavirus, colds or flu?

No. There is no approved research to indicate that cannabis or CBD can stop COVID-19 or other viruses. To prevent coronavirus, always follow Health Canada guidelines, such as staying at home and avoiding non-essential trips outside, staying at least two metres away from anyone other than those with whom you live, washing your hands frequently, and more.

 

How can I buy cannabis during the COVID-19 pandemic?

Ordering cannabis online is an easier way to receive cannabis while practicing social distancing. Order online here. During COVID-19, some cannabis stores are open in some provinces and territories, while others are not. Visit “Find A Store” to find out if a store near you is open with reduced hours. Our Click and Collect service is also available at participating Tokyo Smoke locations, allowing consumers to reserve cannabis products and then pick them up at the store, with a minimum of personal interaction. We’re also doing extra cleaning, and doing our best to be sure that people remain at a safe distance while at the store, too. Always practice social distancing and keep at least two metres between you and other people at any store. If you have traveled outside Canada or have been in contact with someone who has traveled in the last 14 days—or if you are experiencing symptoms of COVID-19 such as fever or difficulty breathing—you should be self-isolating and not entering any stores.

What safety protocols are in place at Tokyo Smoke stores?

The following safety protocols are in place at Tokyo Smoke locations that are open for in-store shopping.

1. We’re installing plexiglass shields at cash desks, where we will encourage the use of only contactless payment methods to protect you and our teams.

2. We’ve removed tactile elements, including our signature scent orbs and edible displays, making less opportunities for contact. 

3. Our team members will be wearing face masks, and providing guest education and support from a safe distance.

4. To allow for physical distancing, we are limiting the number of guests in the store, and have installed floor signage to ensure 2 meters’ space between guests in line.

 

 

Social Responsibility

How do I keep it away from my kids and pets?

Obviously this depends on how old, crafty and capable your kids and pets are. Consider putting it on a high shelf or re-purposing in a safely labelled pill container with a pre-existing child lock. Be especially careful not to leave out any ingestibles or edibles on counter-tops or places that a curious kid or animal might seek it out.

 

Can I share cannabis with minors?

No. Research shows that using cannabis regularly before the age of 16 can increase the risk of negative health outcomes and could also impact brain development. Distributing cannabis to a minor, can mean significant legal consequences, even for parents/guardians.

The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

 

Can I drive high?

No. Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in your province. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body.

 

 

Purchasing

Yes, since October 17, 2018, cannabis has been legal and available for recreational use.

 

Currently, Canada regulations only allow the sale of dried cannabis flowers in the recreational market. Medically there are cannabis extract soft gels, and edible oils. As of December 2019, new products are available such as edibles, beverages, extracts and vape pens.

 

Do I need to bring my ID to the store? What if I’m 60?

Yes, Just like with alcohol or tobacco sales, All Canadian citizens are subject to photo identification requests while purchasing cannabis for the sake of age validation.

 

How much product can I order at one time?

Staying in line with possession laws under the Cannabis Act, a guest of the legal age of consumption may purchase up to 30g equivalent of dried flower in one transaction (learn more about how Health Canada defines cannabis equivalency for non-flower forms here). That’s enough, right? If you are purchasing oil or capsules, the equivalence is automatically calculated by our system so you’ll never purchase more than what’s legal. We got you covered- see our available cannabis offerings here.

 

How do I purchase cannabis?

It all depends on where you live! Currently we are selling cannabis online in Manitoba only. Province to province there will be differing regulations about cannabis purchasing; whether through private retailers, province-specific government platforms, online or in-person. Sign up for our newsletter to stay up-to-date on legislative changes and store openings near you. Learn more about provincial cannabis regulations.

 

How do I buy Cannabis Online?

Depends on where you live! Currently we are only selling cannabis online in Manitoba.

 

 

Click and Collect (ON Only)

Tokyo Smoke now offers Click and Collect and Delivery service at our participating Ontario retail cannabis locations. This enables you to purchase products online or by phone, pick up your orders at the store, or have it delivered. Please note that all locations in Ontario are independently-owned and operated. Terms and Conditions do apply. Below is a list of frequently asked questions and answers.

 

How do I access these services?

Please visit the store locator page here  From there, you can type in your address and use the cannabis* filter to find the nearest Tokyo Smoke retail cannabis store. Once you’ve landed on your desired store location, use the Click and Collect button to view the menu and place your order for either Click and Collect or Delivery.

 

How do I pay for my online order?

Easy! You will be prompted to provide payment information at the checkout. We accept Visa and Mastercard as well as Debit+Visa and Debit+Mastercard. Just look for the little Visa or Mastercard logo in the bottom corner of your debit card.

 

What if I prefer to use cash?

In order to process payment online, you require a credit card. However, prepaid Visa and Mastercard are an accessible alternative. You can pick these up at most grocery, pharmacy and convenience stores. Simply exchange your cash for a pre-loaded Visa or Mastercard and then use that to make your purchase. While you’re shopping in the store we recommend a contactless payment.

 

What do I do once I place my order online?

Once you place your order, you will receive a text message letting you know it’s been received. Our team will then prepare your order and send you another text to let you know once it's ready for pick-up or on its way for delivery. To complete the transaction, we require a valid photo ID and your order number if visiting the store for pick-up.

 

Can I make changes to my order once I’ve placed it?

Unfortunately, you cannot edit an order once it’s been placed but you do have a couple of options. You can place a second order for additional items provided the combined total does not exceed your 30g limit. You can also cancel your order and place a new order for the items you want.

 

Will I have to line up outside to pick up my order or can I skip the queue?

Due to the recent changes in provincial regulations, we can only allow a limited amount of people inside as there are strict safety measures in place. While store teams are working hard to process orders quickly, you may have to line up to collect your order.

 

Do you offer delivery?

Yes! You have the option to select Delivery or Click and Collect pick-up when placing your order. Delivery hours, radius and fees will vary by store and delivery may not be available in your area. Please see each store's menu for details. Looking to find out if you’re within the delivery radius? Enter a valid residential address at checkout and we’ll let you know. If you are not within the delivery radius, you will still be able to complete your order but will need to head over to the store to pick it up.

 

When can I expect my delivery?

Delivery timeframes will vary by store, so please make sure to check the details on each store’s page before you place your order. The store will send you a notification to let you know your order has been received and again once it is on the way! Concerned about the whereabouts of your goods? Give the store a call and a team member will be happy to check on your order and give you an update.

 

If I’m not home, can someone else accept my delivery?

Absolutely. As long as they also live at your address and are over the age of 19. They will also need to present a valid photo ID.

 

I’m at work all day, can you deliver to my place of work?

That would be super convenient, but we are only able to deliver to residential addresses. Addresses will be verified prior to delivery and orders to non-residential addresses will be cancelled and refunded.

 

What if I can’t pick up my order right away?

No problem! All orders will be held for pick-up for 7 days, at which time, unclaimed orders will be refunded and cancelled. If something comes up and you can’t make it in for a while, just give us a call and we’ll hang on to it until you can make it to the store.

 

I paid for two seperate orders. Can I pick them up or get them delivered at once?

You can pick up or get delivery for the two seperate orders provided that together, they do not exceed the maximum purchase limit of 30 grams of dried cannabis or equivalent. If the combined total exceeds the legal limit, you will only be able to attain one order at a time.

 

When can I place my order?

You can place pick-up orders any time but they will only be fulfilled and available for pick-up during your selected store’s opening hours. Delivery orders must be placed within the store’s set delivery hours indicated on each store’s site. These hours may vary by store, please check for details or call the store for more information.

 

Can I return items?

Under the current circumstances of COVID-19, the stores are not accepting any returns. Please hang on to your receipt and we’ll be happy to look into the issue once the threat is reduced. Alternatively, you can reach out to the manufacturer directly with any product concerns. Their toll-free numbers are listed on the product labels.

 

 

Click & Collect (MB Only)

Tokyo Smoke now offers Click and Collect services at our retail locations. That means you can browse products online, place a reservation, and head to the store to pay and pick up your order! We hope you enjoy the service when you need to save some time. Below is a list of frequently asked questions and answers.

How do I access this service?

Please visit www.tokyosmoke.com/clickandcollect. From there, you can search for any locations in your area currently offering the click and collect service.

 

How do I find the closest store?

The click & collect page will list all of our stores offering the service and you can choose the closest store to you. www.tokyosmoke.com/clickandcollect.

 

Can I pay online to save time?

At this time, we do not offer online payment functionality. When this becomes available in the future, we will let you know! Remember to sign up for the Tokyo Smoke official newsletter here.

 

Can I add to my order once I’ve placed it?

You cannot change an order once it has been submitted. If you want to make a modification, you may call the store and ask them to edit the order for you or submit an another order for any additional items.

 

Do I have to line up outside or can I skip the queue?

You cannot skip the age-gating queue as entry into the store is not permitted until your age is verified to be 19 or older. The click and collect program does not exempt guests from this line.

 

Do I have to wait in line with everybody else once I’m inside?

Cash lines are fluid and based on the number of guests wishing to pay at any given time. At this time the store may not offer a designated lane for click and collect orders. As more guests begin to use the service, this may change in the future!

 

How do I cancel an order?

If you’ve made a mistake and need to cancel your order, please contact the store and let them know that you will not be able to pick up the order. You will receive an email notification to confirm that your order has been canceled.

 

I just received a notification that my order was canceled. I didn’t want my order canceled, what gives?

We’re sorry that your order had to be canceled and the reason will be noted in your cancellation email. Typically it is due to stock levels or other unforeseen circumstances. We will do our best to notify you of any cancellations as soon as possible and give you the opportunity to place a new order with us.

Do you offer delivery?

Delivery would be fantastic, however, this service has no legal provisions in place yet. If delivery becomes possible in the future, we will be sure to notify you!

 

Can I pick up an order for someone else?

You may pick up an order for someone else, provided that you bring with you the following: the full name of the person who placed the order, the order confirmation #, a screenshot of their order confirmation, and your own valid government identification.

 

I can’t pick up my order right away, how long will the store keep my order for me?

You have the ability to select a time within a 3 hour of when you place the order, allowing you to choose a time that will work for you. If you are not able to pick up your order at the time of your scheduled pick up, we will continue to hold your order for until the end of the day.

 

How do I pay for my order?

Orders will be paid for in-store. Please check with the store for approved methods of payment. In times of health emergencies, such as COVID-19, the store may choose not to accept cash. Please remember to contact the store with any questions, as they reserve the right to make these changes in response to health concerns without notice.

 

 

Shipping

 

What is your shipping policy?

Please refer to our shipping page.

 

 

Returns

 

What is your return policy?

Please refer to our returns page.

 

 

Gift Card Program

 

Terms and conditions:

This card may only be used for making purchases at the issuing location and may not be used for purchases on tokyosmoke.com, or any other Tokyo Smoke Retail outlets. Your use of this card constitutes your acceptance of the following terms and conditions, presented by the issuing merchant which are subject to change without notice from time to time: Funds on this card will not expire. This card cannot be redeemed for cash and is not for re-sale. Treat this card like cash. Lost or damaged cards will not be re-issued.

 

Which denominations will gift cards be available in?

Gift cards will be available in denominations of $10, $20, $25, $50, $75, $100, and $200.

 

When and where can I purchase my gift card?

Gift cards can only be purchased in-store at the following locations, subject to availability, beginning at the specified date below:

 

Where can I use my gift card?

Your card can only be used at the Tokyo Smoke retail location where it was purchased. It is not possible to use it at any other location.

 

Can I buy cannabis with my gift card?

Yes, you can buy any item for sale within the store with a gift card

 

Can I return a product that I purchased using a gift card?

Subject to the in-store return policy, gift card purchases are final sale only. Please see in-store for more details.

 

Can I reload my gift card?

Gift cards are not reloadable at this time.

 

Can gift cards be combined with multiple tender types?

You may make a purchase using a gift card and another tender type.

 

Can I return a gift card?

Gift cards are treated as final sale only. Please ensure you are comfortable with your purchase.

 

How do I check my balance?

See an Educator in-store and they will be able to help you check your balance. Whenever you make a purchase with a gift card, a balance receipt will be printed for you.

 

Can I buy multiple cards at once?

Yes! You can buy multiple cards and different denominations in one transaction! Happy holiday shopping!

 

 

Flower

 

What is cannabis?

Cannabis is a genus of flowering plants in the family Cannabaceae. It grows flowers that are consumed for medicinal and recreational purposes.

 

What does cannabis look like?

Cannabis is a plant known for its characteristic 7-node leaves. At the base of the leaf exists the nodes responsible for flower growth. A fully mature female plant has flowers that grow next to and up along the main stem of each individual chute. This gives the main chute a thicker, condensed and bushy appearance. The flowers and the leaves can mature into various hues of green, yellow, orange, red, purple, and pink. Once harvested, the plant is cut down, the leaves are trimmed off, and only the flower remains to be dried, cured, and consumed. The flower size depends on the growth conditions but on average will by 2-4” inches with a similar width variation.

 

What is THC?

Tetrahydrocannabinol is a cannabinoid that exists in Cannabis. It is the main psychoactive compound that is responsible for the “high” feeling experienced after consumption.

 

What is the active ingredient in cannabis?

THC, Tetrahydrocannabinol is the primary compound found in Cannabis.

 

How long does a cannabis high last?

As per Health Canada Regulations: Inhalation duration can last up to 6 hours. Ingestion duration can last up to 12 hours.

    How do you get rid of cannabis high?

    Time is the only true way to get rid of a cannabis high. Find a quiet place, have a glass of water, lay down, try watching a funny or comforting movie, and wait.

     

    How does cannabis get you high?

    The main active compound, THC, binds to CB1 receptors in the brain's reward system, cannabis produces feelings of euphoria and intoxication.

     

    Are weed, pot, and hemp, the same thing?

    Weed, Pot, and Hemp all derived from the species Cannabis Sativa. Weed and pot are simply just different names referring to the cannabis plant, primarily the female plant for its dried, consumable flower. Hemp is a separate cultivar of the Cannabis Sativa plant which produces less than 0.3% THC. It is primarily used for industrial textile purposes.

     

    Is there nicotine in cannabis?

    No, this would be in violation of the Health Canada Regulations regarding the mixing of regulated intoxicants.

     

     

    Luma

    Do I have to purchase the Luma battery and pods separately?

    Yes, Luma batteries and pods will be sold separately—don’t forget to pick up both!

     

    Where can I buy the Luma battery?

    Luma batteries can be bought at Tokyo Smoke & Tweed stores as well as other 3rd party cannabis retail outlets. Ask your budtender and they’ll be able to point you in the right direction.

     

    Where can I buy the Luma pods?

    Luma Pods can be bought at Tokyo Smoke & Tweed stores as well as other 3rd party outlets.

     

    How do I use the Luma?

    It’s simple—plug in your Intent pod, feel the vibration as it clicks into place, and inhale. No buttons, or fiddly temperature settings. Cannabis made simple.

     

    What does the colour on the mouthpieces mean?

    The mouthpiece colours correlate to the selected Intent (for example, purple is Pause). This allows for easy strain identification, and makes for a custom look!

     

    Vapes

     

    Can cannabis flowers be vaped?

    Yes, there are many flower vaporizers available in the Canadian regulated market.

     

    What is vaping?

    The process of vaping cannabis involves heating cannabis flower or extracts to a temperature that turns the active compounds (cannabinoids and terpenes) into vapor.

     

    Do cannabis vapes smell?

    Yes, decarboxylated (or vapourized) cannabis does have a distinct smell. It's not the same as burning/smoking, but it does have a smell.

     

    Yes, as of October 17, 2019.

     

    How do 510 vape cartridges work?

    The process of vaping cannabis involves heating cannabis flower or extracts to a temperature that turns the active compounds (cannabinoids and terpenes) into vapor.

     

    What is a 510 thread vape pen?

    510 threaded is a term used to describe the threading that connects vape cartridges and batteries – there are 10 screw threads, and the cartridge is generally five millimeters in length (510). However, there are other configurations out there, including 808 and others.

     

     

    Chocolates

     

    Can cannabis chocolate make you high?

    Yes. Tokyo Smoke cannabis-infused chocolate contains cannabis distillate, part of which is THC, which is what makes you feel high. One of our chocolates is made with CBD isolate, however. CBD on its own does not produce intoxicating effects.

     

    What is cannabis-infused chocolate?

    Tokyo Smoke cannabis-infused chocolates are made up of dark milk chocolate, and other food ingredients, which is then infused with cannabis extract.

     

    Is cannabis-infused chocolate legal?

    Yes. As of October 17, 2019, cannabis-infused chocolate is federally legal. Province-specific regulations can be found here.

     

    Where can I buy cannabis chocolate?

    Cannabis-infused chocolate can be purchased online, or in person at any provincially, or federally licensed retailer within Canada, except Quebec.

     

    How much cannabis chocolate should I eat?

    Like all cannabis products, it is best to start low and go slow to avoid any negative reactions. All TS cannabis-infused chocolate is portioned into five pieces, each containing 2mg of THC. Start with one piece, and take note of how that amount makes you feel.

     

    How long does it take to feel the effects of cannabis-infused chocolate?

    Also known as “onset”. The onset time of eating cannabis-infused chocolate can be anywhere from 30 minutes to 2 hours.

     

    How long do the effects of cannabis-infused chocolate last?

    Also known as “duration”. The duration time for cannabis-infused chocolate can last up to 12 hours. Health Canada states that some effects may last as long as 24 hours.

     

    How much cannabis-infused chocolate can I purchase, and carry at one time?

    You can carry the equivalent of 30 grams of dried cannabis flower. This equals 14 full Tokyo Smoke chocolate bars.

     

     

    Edibles

     

    What happens if you eat cannabis?

    Depends. If the cannabis has been decarboxylated into an edible extract, the THC will have been activated and when the cannabis has been eaten, the consumer will experience expected effects from THC. If the consumer simply eats a dried flower (bud), they will likely experience no ill effects, nor any psychotropic effects because the THC has not been activated by heat, from its acidic form THCa.

     

    Yes, as of October 17, 2019 Edibles producers are now allowed to begin production. Edibles will be available on the market in mid to late December. Making your own edibles has been legal recreationally since October 17th 2018.

     

    Can edibles hit instantly?

    No, Edibles cannot hit you instantly. Edibles, like all other food, must pass through the digestive system in order to be processed into the blood-stream via the Liver.

     

    Why do edibles hit harder?

    How hard an edible hits is subjective to the user. A potential reason for this occurrence could be the consumers’ inability to assess the proper amount to ingest, as there has not been a regulated legal market in which to do so. Also, when THC is ingested, the body turns it into a strong form called 11-hydroxy-THC. With edibles legalization, consumers can use the “Start low, go slow” methodology to pinpoint their exact tolerance to enable an enjoyable edible experience.

     

    Are edibles sativa or indica?

    Indica & Sativa are words used in the cannabis lexicon to refer to potential effects, so edibles could be sativa, indica or hybrid. However we may start to notice these labels being removed from these types of products from producers.

     

     

    Beverages

     

    Can cannabis-infused drinks get you high?

    Yes, and no. THC-infused cannabis beverages will get you “high” depending on your tolerance level and the amount consumed. CBD-only infused beverages will not give you the same intoxicating effects.

     

    What is the duration of a cannabis-infused beverage?

    Beverages are ingested, therefore currently as communicated by health Canada, ingestesting any form of cannabis extract can last up to 12 hours with some effects lasting up to 24 hours.

     

    Yes, as of October 17, 2019 Beverage producers are now allowed to begin production. Beverages will be available on the market in mid to late December.

     

    Can you drink CBD and drive?

    No, driving after consuming cannabis is illegal.

     

    Can THC/CBD infused drinks go bad?

    The drinks will have Best Before Date, however it’s not the cannabinoids going “bad”, just that it is a consumable that requires a BB Date.

     

    What are cannabis beverages made of?

    Carbonated Water, Distilled Cannabis, natural, and artificial flavours.

     

    How long for THC/CBD drinks to kick in?

    Although the beverages offered by Canopy Growth and its brands are designed for faster onset than most edibles, no final knowledge or results have been officially released. Therefore, as beverages fall under the Ingested cannabis format, 30 mins to 2 hours is the expected onset.

     

    Will cannabis beverages be available in liquor stores?

    Every province has different laws regarding cannabis sales. Please refer to your specific province for answers to regulatory-related questions HERE.

     

     

    Medical

     

    Do I need a prescription?

    To gain access to medical cannabis, you will be required to get a prescription provided by a registered medical professional.

     

    How to get medical cannabis?

    Go to your doctor or nurse practitioner to discuss your options regarding medicinal cannabis Once approved, seek out a Medical Licensed Producer, such as Canopy Growths Medical LP - Spectrum Therapeutics. You will be required to complete a registration process, and once complete, you will have access to medicinal cannabis products that can be purchased online and delivered to your home.

     

    Can I use recreational cannabis for medical purposes?

    Yes, as the cultivars used for medical purposes are also available in a variety of recreational forms as well. If a consumer feels they would benefit from medical cannabis, it is recommended to speak with their doctor or healthcare professional to better assist them. This does not, however, mean that recreational users can’t purchase the same cultivars simply because they prefer the effects. There is no difference in regulations around the cultivation of medical and recreational, it's all cannabis.

    I get in touch with Customer Care?

     

    Health and Safety

    How do I know if your cannabis is safe to consume?

    How should I store my cannabis?

    How long will my cannabis stay fresh?

    Should I consume cannabis while pregnant/breastfeeding?

    Who should take special precautions when using cannabis?

    Should I mix cannabis with alcohol and tobacco?

     

    COVID-19

    How can cannabis users be responsible during the coronavirus outbreak?

    Why should I wash my hands frequently during the COVID-19 pandemic?

    What is Canopy doing to ensure that products are safe during the COVID-19 pandemic?

    Can cannabis or CBD help prevent coronavirus, colds or flu?

    How can I buy cannabis during the COVID-19 pandemic?

     

    Social Responsibility

    How do I keep it away from my kids and pets?

    Can I share cannabis with minors?

    Can I drive high?

     

    Purchasing

    Is Cannabis legal in Canada?

    What cannabis products are legal in Canada?

    Do I need to bring my ID to the store? What if I’m 60?

    How much product can I order at one time?

    How do I purchase cannabis?

    How do I buy Cannabis Online?

     

    Click and Collect (ON Only)

    How do I access these services?

    How do I pay for my online order?

    What if I prefer to use cash?

    What do I do once I place my order online?

    Can I make changes to my order once I’ve placed it?

    Will I have to line up outside to pick up my order or can I skip the queue?

    Do you offer delivery?

    When can I expect my delivery?

    If I’m not home, can someone else accept my delivery?

    I’m at work all day, can you deliver to my place of work?

    What if I can’t pick up my order right away?

    I paid for two seperate orders. Can I pick them up or get them delivered at once?

    When can I place my order?

    Can I return items?

     

    Click & Collect (MB Only)

    How do I access this service?

    How do I find the closest store?

    Can I pay online to save time?

    Can I add to my order once I’ve placed it?

    Do I have to line up outside or can I skip the queue?

    Do I have to wait in line with everybody else once I’m inside?

    How do I cancel an order?

    I just received a notification that my order was canceled, I didn’t want my order canceled, what gives?

    Do you offer delivery?

    Can I pick up an order for someone else?

    I can’t pick up my order right away, how long will the store keep my order for me?

     

    Shipping

    Returns

     

    Gift Card Program

    Which Denominations Will Gift Cards Be Available In?

    When and where Can I Purchase My Gift Card?

    Where Can I Use My Gift Card?

    Can I Buy Cannabis With My Gift Card?

    Can I Return A Product That I Purchased Using A Gift Card?

    Can I Reload My Gift Card?

    Can Gift Cards Be Combined With Multiple Tender Types?

    Can I Return A Gift Card?

    How do I check my balance?

    Can I Buy Multiple Cards At Once?

      

    Flower

    What is cannabis?

    What does cannabis look like?

    What is THC?

    What is the active ingredient in cannabis?

    How long does a cannabis high last?

    How do you get rid of cannabis high?

    How does cannabis get you high?

    Are weed, pot, and hemp, the same thing?

    Is there nicotine in cannabis?

      

    Luma

    Do I have to purchase the Luma battery and pods separately?

    Where can I buy the Luma battery?

    Where can I buy the Luma pods?

    How do I use the Luma?

    What does the colour on the mouthpieces mean?



    Vapes

    Can cannabis flowers be vaped?

    What is vaping?

    Do cannabis vapes smell?

    Are cannabis cartridges and vapes legal in Canada?

    How do 510 vape cartridges work?

    What is a 510 thread vape pen?

      

    Chocolates

    Can cannabis chocolate make you high?

    What is cannabis-infused chocolate?

    Is cannabis-infused chocolate legal?

    Where can I buy cannabis chocolate?

    How much cannabis chocolate should I eat?

    How long does it take to feel the effects of Cannabis-infused chocolate?

    How long do the effects of Cannabis-infused chocolate last?

    How much cannabis-infused chocolate can I purchase, and carry at one time?

      

    Edibles

    What happens if you eat cannabis?

    Are edibles legal in Canada?

    Can edibles hit instantly?

    Why do edibles hit harder?

    Are edibles sativa or indica?

      

    Beverages

    Can cannabis-infused drinks get you high?

    What is the duration of a cannabis-infused beverage?

    Are CBD drinks legal in Canada?

    Can you drink CBD and drive?

    Can THC/CBD infused drinks go bad?

    What are cannabis beverages made of?

    How long for THC/CBD drinks to kick in?

    Will cannabis beverages be available in liquor stores?

      

    Medical

    Do I need a prescription?

    How to get medical cannabis?

    Can I use recreational cannabis for medical purposes?

     

      

    Contact Us

    How do I get in touch with Customer Care?

    Our Customer Care team can help! Questions about products, orders, or stores can be answered by reaching out to askbob@tokyosmoke.com or by calling 1-833-518-6596 (Monday- Friday 7am-8pm EST by Phone Email or Chat and Saturday 9am-6pm EST by Phone).

     

     

    Health and Safety

    How do I know if your cannabis is safe to consume?

    Don’t you worry. Health Canada conducts several routine quality control checks under the ACMPR to ensure our cannabis is not only top quality, but also safe for consumption.

     

    How should I store my cannabis?

    The best way to keep your flower fresh is to keep it in a cool, dark, dry place. Light, heat, and moisture will all contribute to a change in the cannabinoids of your cannabis. Dark glass containers protect from harmful UV rays, while letting non-harmful UV rays to penetrate through.

    Avoid the following when storing your cannabis:

    • Keeping the cannabis in a plastic bag.
    • Keeping it in a container that is too large for the quantity (that means extra oxygen!).
    • Storing your stash in a sunny place.
    • Storing it in clear glass rather than dark.
    • Storing it in the fridge or freezer. Freezing can make your trichomes break off, which drastically alters your experience, and the fridge is a very cool and dark place but there is often a lot of moisture in a fridge.

     

    How long will my cannabis stay fresh?

    If you store it as above – sheltering it from light, air, moisture, and high temperatures – your cannabis should stay fresh for around 6 months.

     

    Should I consume cannabis while pregnant/breastfeeding?

    There is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Cannabis use during pregnancy has been linked to low birth weight, and can harm a child’s brain development. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.

     

    Who should take special precautions when using cannabis?

    Seniors

    Seniors using cannabis must be aware of the increased risk of falling due to impairment, drowsiness and dizziness - side effects with heightened consequences due to their age.

    People With Serious Mental Health Concerns

    Anyone with a personal history of serious mental health disorders should always discuss cannabis with their healthcare professional before consumption. This includes people with a history of schizophrenia, depression or bipolar disorder. No matter your mental health history, stay in tune and keep track of how cannabis use affects your overall wellness.

    Other

    Health Canada states that cannabis is contraindicated for anyone with a serious liver, kidney, heart or lung disease.

     

    Should I mix cannabis with alcohol and tobacco?

    Combining cannabis and alcohol can elevate the felt effects and lead to extreme intoxication, dizziness and nausea. Combining cannabis with alcohol can also increase the risk of vulnerable people experiencing psychotic symptoms. Combining the two further lowers concentration and reaction times.

    Tobacco is harmful on its own, and the co-use of tobacco and cannabis has been associated with developing a dependence on either substance, negative mental health outcomes, engagement in other risk-taking behaviors, and increased difficulty stopping cannabis use. There is some evidence that suggests combining tobacco with cannabis can lead to taking up cigarette smoking. In addition, using both substances may also lead to increased health risks compared to using just one or the other, such as the impact on the respiratory system.

     

    COVID-19

    How can cannabis users be responsible during the coronavirus outbreak?

    It is advised to consume your cannabis solo, and don’t share joints or accessories. COVID-19, known as coronavirus, can spread through respiratory droplets emitted when you cough or sneeze, and can also be found on the skin such as hands or shared items like joints, pipes, vapes, or bongs. (To be clear, it’s best to avoid sharing these anytime you’re sick, not just during COVID-19.) Wash your hands often with soap and water, and remember to avoid touching your mouth, nose, or eyes. Vapes, beverages, and edibles all offer an alternative way to enjoy cannabis without sharing with others, in addition to smoking flower. Practise social distancing and keep at least two metres from anyone other than those with whom you live with.

    Remember also: cannabis products should be stored safely in a place where there’s little to no risk of contamination. Preliminary information suggests coronavirus can live on surfaces for up to several days. All cannabis devices and accessories should be cleaned regularly with either alcohol or soap and water, according to applicable manufacturer guidelines. For more about how to prevent COVID-19, what coronavirus does, how to prevent it, what symptoms feel like, and other coronavirus precautions, recommendations, news and updates, visit Health Canada.

     

    Why should I wash my hands frequently during the COVID-19 pandemic?

    Washing your hands frequently and thoroughly with soap and water - for a minimum of 20 seconds - is a great way to help reduce the increase of illness at any time, but especially now to prevent the spread of coronavirus. Always wash your hands or use hand sanitizer, this should be essential before handling food and after going to the bathroom. Likewise, clean your hands before handling cannabis and cannabis accessories.

     

    What is Canopy doing to ensure that products are safe during the COVID-19 pandemic?

    As always, Canopy complies with Health Canada’s routine quality control checks under the Cannabis Act to ensure our cannabis is top quality and free from contaminants. As a licensed producer, we follow strict cleanliness guidelines. We also use full personal protection equipment, work in sterilized production spaces, and ensure that no one who is feeling ill is permitted to enter our production facilities. Employees who handle products wear surgical masks, gloves, and have dedicated production clothes and clean room overalls for use in pharmaceutical environments. All manufacturing rooms within our facilities are HEPA filtered and under positive pressure. During this pandemic, we have increased cleaning intervals and use ATP swabs to be sure that every surface throughout the facilities is being cleaned properly.

     

    Can cannabis or CBD help prevent coronavirus, colds or flu?

    No. There is no approved research to indicate that cannabis or CBD can stop COVID-19 or other viruses. To prevent coronavirus, always follow Health Canada guidelines, such as staying at home and avoiding non-essential trips outside, staying at least two metres away from anyone other than those with whom you live, washing your hands frequently, and more.

     

    How can I buy cannabis during the COVID-19 pandemic?

    Ordering cannabis online is an easier way to receive cannabis while practicing social distancing. Order online here. During COVID-19, some cannabis stores are open in some provinces and territories, while others are not. Visit “Find A Store” to find out if a store near you is open with reduced hours. Our Click and Collect service is also available at participating Tokyo Smoke locations, allowing consumers to reserve cannabis products and then pick them up at the store, with a minimum of personal interaction. We’re also doing extra cleaning, and doing our best to be sure that people remain at a safe distance while at the store, too. Always practice social distancing and keep at least two metres between you and other people at any store. If you have traveled outside Canada or have been in contact with someone who has traveled in the last 14 days—or if you are experiencing symptoms of COVID-19 such as fever or difficulty breathing—you should be self-isolating and not entering any stores.

     

     

    Social Responsibility

    How do I keep it away from my kids and pets?

    Obviously this depends on how old, crafty and capable your kids and pets are. Consider putting it on a high shelf or re-purposing in a safely labelled pill container with a pre-existing child lock. Be especially careful not to leave out any ingestibles or edibles on counter-tops or places that a curious kid or animal might seek it out.

     

    Can I share cannabis with minors?

    No. Research shows that using cannabis regularly before the age of 16 can increase the risk of negative health outcomes and could also impact brain development. Distributing cannabis to a minor, can mean significant legal consequences, even for parents/guardians.

    The rules and penalties for distributing cannabis to minors are different than those set for alcohol distribution to minors.

     

    Can I drive high?

    No. Driving while experiencing the psychoactive and intoxicating effects of cannabis containing THC is extremely dangerous. Do not drive after using cannabis, and ensure you are informed about the driving laws in your province. Although the effects of intoxication from cannabis that contains THC may wear off, cannabis stays in your system for some time. It is recommended that individuals who use cannabis refrain from driving (or operating other machinery or mobility devices) for at least six hours after using cannabis. If tested, you could test positive for cannabis content in your body.

     

     

    Purchasing

    Yes, since October 17, 2018, cannabis has been legal and available for recreational use.

     

    Currently, Canada regulations only allow the sale of dried cannabis flowers in the recreational market. Medically there are cannabis extract soft gels, and edible oils. As of December 2019, new products are available such as edibles, beverages, extracts and vape pens.

     

    Do I need to bring my ID to the store? What if I’m 60?

    Yes, Just like with alcohol or tobacco sales, All Canadian citizens are subject to photo identification requests while purchasing cannabis for the sake of age validation.

     

    How much product can I order at one time?

    Staying in line with possession laws under the Cannabis Act, a guest of the legal age of consumption may purchase up to 30g equivalent of dried flower in one transaction (learn more about how Health Canada defines cannabis equivalency for non-flower forms here). That’s enough, right? If you are purchasing oil or capsules, the equivalence is automatically calculated by our system so you’ll never purchase more than what’s legal. We got you covered- see our available cannabis offerings here.

     

    How do I purchase cannabis?

    It all depends on where you live! Currently we are selling cannabis online in Manitoba only. Province to province there will be differing regulations about cannabis purchasing; whether through private retailers, province-specific government platforms, online or in-person. Sign up for our newsletter to stay up-to-date on legislative changes and store openings near you. Learn more about provincial cannabis regulations.

     

    How do I buy Cannabis Online?

    Depends on where you live! Currently we are only selling cannabis online in Manitoba.

     

     

    Click and Collect (ON Only)

    Tokyo Smoke now offers Click and Collect and Delivery service at our participating Ontario retail cannabis locations. This enables you to purchase products online or by phone, pick up your orders at the store, or have it delivered. Please note that all locations in Ontario are independently-owned and operated. Terms and Conditions do apply. Below is a list of frequently asked questions and answers.

     

    How do I access these services?

    Please visit the store locator page here  From there, you can type in your address and use the cannabis* filter to find the nearest Tokyo Smoke retail cannabis store. Once you’ve landed on your desired store location, use the Click and Collect button to view the menu and place your order for either Click and Collect or Delivery.

     

    How do I pay for my online order?

    Easy! You will be prompted to provide payment information at the checkout. We accept Visa and Mastercard as well as Debit+Visa and Debit+Mastercard. Just look for the little Visa or Mastercard logo in the bottom corner of your debit card.

     

    What if I prefer to use cash?

    In order to process payment online, you require a credit card. However, prepaid Visa and Mastercard are an accessible alternative. You can pick these up at most grocery, pharmacy and convenience stores. Simply exchange your cash for a pre-loaded Visa or Mastercard and then use that to make your purchase. While you’re shopping in the store we recommend a contactless payment.

     

    What do I do once I place my order online?

    Once you place your order, you will receive a text message letting you know it’s been received. Our team will then prepare your order and send you another text to let you know once it's ready for pick-up or on its way for delivery. To complete the transaction, we require a valid photo ID and your order number if visiting the store for pick-up.

     

    Can I make changes to my order once I’ve placed it?

    Unfortunately, you cannot edit an order once it’s been placed but you do have a couple of options. You can place a second order for additional items provided the combined total does not exceed your 30g limit. You can also cancel your order and place a new order for the items you want.

     

    Will I have to line up outside to pick up my order or can I skip the queue?

    Due to the recent changes in provincial regulations, we can only allow a limited amount of people inside as there are strict safety measures in place. While store teams are working hard to process orders quickly, you may have to line up to collect your order.

     

    Do you offer delivery?

    Yes! You have the option to select Delivery or Click and Collect pick-up when placing your order. Delivery hours, radius and fees will vary by store and delivery may not be available in your area. Please see each store's menu for details. Looking to find out if you’re within the delivery radius? Enter a valid residential address at checkout and we’ll let you know. If you are not within the delivery radius, you will still be able to complete your order but will need to head over to the store to pick it up.

     

    When can I expect my delivery?

    Delivery timeframes will vary by store, so please make sure to check the details on each store’s page before you place your order. The store will send you a notification to let you know your order has been received and again once it is on the way! Concerned about the whereabouts of your goods? Give the store a call and a team member will be happy to check on your order and give you an update.

     

    If I’m not home, can someone else accept my delivery?

    Absolutely. As long as they also live at your address and are over the age of 19. They will also need to present a valid photo ID.

     

    I’m at work all day, can you deliver to my place of work?

    That would be super convenient, but we are only able to deliver to residential addresses. Addresses will be verified prior to delivery and orders to non-residential addresses will be cancelled and refunded.

     

    What if I can’t pick up my order right away?

    No problem! All orders will be held for pick-up for 7 days, at which time, unclaimed orders will be refunded and cancelled. If something comes up and you can’t make it in for a while, just give us a call and we’ll hang on to it until you can make it to the store.

     

    I paid for two seperate orders. Can I pick them up or get them delivered at once?

    You can pick up or get delivery for the two seperate orders provided that together, they do not exceed the maximum purchase limit of 30 grams of dried cannabis or equivalent. If the combined total exceeds the legal limit, you will only be able to attain one order at a time.

     

    When can I place my order?

    You can place pick-up orders any time but they will only be fulfilled and available for pick-up during your selected store’s opening hours. Delivery orders must be placed within the store’s set delivery hours indicated on each store’s site. These hours may vary by store, please check for details or call the store for more information.

     

    Can I return items?

    Under the current circumstances of COVID-19, the stores are not accepting any returns. Please hang on to your receipt and we’ll be happy to look into the issue once the threat is reduced. Alternatively, you can reach out to the manufacturer directly with any product concerns. Their toll-free numbers are listed on the product labels.

     

     

    Click & Collect (MB Only)

    Tokyo Smoke now offers Click and Collect services at our retail locations. That means you can browse products online, place a reservation, and head to the store to pay and pick up your order! We hope you enjoy the service when you need to save some time. Below is a list of frequently asked questions and answers.

    How do I access this service?

    Please visit www.tokyosmoke.com/clickandcollect. From there, you can search for any locations in your area currently offering the click and collect service.

     

    How do I find the closest store?

    The click & collect page will list all of our stores offering the service and you can choose the closest store to you. www.tokyosmoke.com/clickandcollect.

     

    Can I pay online to save time?

    At this time, we do not offer online payment functionality. When this becomes available in the future, we will let you know! Remember to sign up for the Tokyo Smoke official newsletter here.

     

    Can I add to my order once I’ve placed it?

    You cannot change an order once it has been submitted. If you want to make a modification, you may call the store and ask them to edit the order for you or submit an another order for any additional items.

     

    Do I have to line up outside or can I skip the queue?

    You cannot skip the age-gating queue as entry into the store is not permitted until your age is verified to be 19 or older. The click and collect program does not exempt guests from this line.

     

    Do I have to wait in line with everybody else once I’m inside?

    Cash lines are fluid and based on the number of guests wishing to pay at any given time. At this time the store may not offer a designated lane for click and collect orders. As more guests begin to use the service, this may change in the future!

     

    How do I cancel an order?

    If you’ve made a mistake and need to cancel your order, please contact the store and let them know that you will not be able to pick up the order. You will receive an email notification to confirm that your order has been canceled.

     

    I just received a notification that my order was canceled. I didn’t want my order canceled, what gives?

    We’re sorry that your order had to be canceled and the reason will be noted in your cancellation email. Typically it is due to stock levels or other unforeseen circumstances. We will do our best to notify you of any cancellations as soon as possible and give you the opportunity to place a new order with us.

    Do you offer delivery?

    Delivery would be fantastic, however, this service has no legal provisions in place yet. If delivery becomes possible in the future, we will be sure to notify you!

     

    Can I pick up an order for someone else?

    You may pick up an order for someone else, provided that you bring with you the following: the full name of the person who placed the order, the order confirmation #, a screenshot of their order confirmation, and your own valid government identification.

     

    I can’t pick up my order right away, how long will the store keep my order for me?

    You have the ability to select a time within a 3 hour of when you place the order, allowing you to choose a time that will work for you. If you are not able to pick up your order at the time of your scheduled pick up, we will continue to hold your order for until the end of the day.

     

    How do I pay for my order?

    Orders will be paid for in-store. Please check with the store for approved methods of payment. In times of health emergencies, such as COVID-19, the store may choose not to accept cash. Please remember to contact the store with any questions, as they reserve the right to make these changes in response to health concerns without notice.

     

     

    Shipping

     

    What is your shipping policy?

    Please refer to our shipping page.

     

     

    Returns

     

    What is your return policy?

    Please refer to our returns page.

     

     

    Gift Card Program

     

    Terms and conditions:

    This card may only be used for making purchases at the issuing location and may not be used for purchases on tokyosmoke.com, or any other Tokyo Smoke Retail outlets. Your use of this card constitutes your acceptance of the following terms and conditions, presented by the issuing merchant which are subject to change without notice from time to time: Funds on this card will not expire. This card cannot be redeemed for cash and is not for re-sale. Treat this card like cash. Lost or damaged cards will not be re-issued.

     

    Which denominations will gift cards be available in?

    Gift cards will be available in denominations of $10, $20, $25, $50, $75, $100, and $200.

     

    When and where can I purchase my gift card?

    Gift cards can only be purchased in-store at the following locations, subject to availability, beginning at the specified date below:

     

    Where can I use my gift card?

    Your card can only be used at the Tokyo Smoke retail location where it was purchased. It is not possible to use it at any other location.

     

    Can I buy cannabis with my gift card?

    Yes, you can buy any item for sale within the store with a gift card

     

    Can I return a product that I purchased using a gift card?

    Subject to the in-store return policy, gift card purchases are final sale only. Please see in-store for more details.

     

    Can I reload my gift card?

    Gift cards are not reloadable at this time.

     

    Can gift cards be combined with multiple tender types?

    You may make a purchase using a gift card and another tender type.

     

    Can I return a gift card?

    Gift cards are treated as final sale only. Please ensure you are comfortable with your purchase.

     

    How do I check my balance?

    See an Educator in-store and they will be able to help you check your balance. Whenever you make a purchase with a gift card, a balance receipt will be printed for you.

     

    Can I buy multiple cards at once?

    Yes! You can buy multiple cards and different denominations in one transaction! Happy holiday shopping!

     

     

    Flower

     

    What is cannabis?

    Cannabis is a genus of flowering plants in the family Cannabaceae. It grows flowers that are consumed for medicinal and recreational purposes.

     

    What does cannabis look like?

    Cannabis is a plant known for its characteristic 7-node leaves. At the base of the leaf exists the nodes responsible for flower growth. A fully mature female plant has flowers that grow next to and up along the main stem of each individual chute. This gives the main chute a thicker, condensed and bushy appearance. The flowers and the leaves can mature into various hues of green, yellow, orange, red, purple, and pink. Once harvested, the plant is cut down, the leaves are trimmed off, and only the flower remains to be dried, cured, and consumed. The flower size depends on the growth conditions but on average will by 2-4” inches with a similar width variation.

     

    What is THC?

    Tetrahydrocannabinol is a cannabinoid that exists in Cannabis. It is the main psychoactive compound that is responsible for the “high” feeling experienced after consumption.

     

    What is the active ingredient in cannabis?

    THC, Tetrahydrocannabinol is the primary compound found in Cannabis.

     

    How long does a cannabis high last?

    As per Health Canada Regulations: Inhalation duration can last up to 6 hours. Ingestion duration can last up to 12 hours.

      How do you get rid of cannabis high?

      Time is the only true way to get rid of a cannabis high. Find a quiet place, have a glass of water, lay down, try watching a funny or comforting movie, and wait.

       

      How does cannabis get you high?

      The main active compound, THC, binds to CB1 receptors in the brain's reward system, cannabis produces feelings of euphoria and intoxication.

       

      Are weed, pot, and hemp, the same thing?

      Weed, Pot, and Hemp all derived from the species Cannabis Sativa. Weed and pot are simply just different names referring to the cannabis plant, primarily the female plant for its dried, consumable flower. Hemp is a separate cultivar of the Cannabis Sativa plant which produces less than 0.3% THC. It is primarily used for industrial textile purposes.

       

      Is there nicotine in cannabis?

      No, this would be in violation of the Health Canada Regulations regarding the mixing of regulated intoxicants.

       

       

      Luma

      Do I have to purchase the Luma battery and pods separately?

      Yes, Luma batteries and pods will be sold separately—don’t forget to pick up both!

       

      Where can I buy the Luma battery?

      Luma batteries can be bought at Tokyo Smoke & Tweed stores as well as other 3rd party cannabis retail outlets. Ask your budtender and they’ll be able to point you in the right direction.

       

      Where can I buy the Luma pods?

      Luma Pods can be bought at Tokyo Smoke & Tweed stores as well as other 3rd party outlets.

       

      How do I use the Luma?

      It’s simple—plug in your Intent pod, feel the vibration as it clicks into place, and inhale. No buttons, or fiddly temperature settings. Cannabis made simple.

       

      What does the colour on the mouthpieces mean?

      The mouthpiece colours correlate to the selected Intent (for example, purple is Pause). This allows for easy strain identification, and makes for a custom look!

       

      Vapes

       

      Can cannabis flowers be vaped?

      Yes, there are many flower vaporizers available in the Canadian regulated market.

       

      What is vaping?

      The process of vaping cannabis involves heating cannabis flower or extracts to a temperature that turns the active compounds (cannabinoids and terpenes) into vapor.

       

      Do cannabis vapes smell?

      Yes, decarboxylated (or vapourized) cannabis does have a distinct smell. It's not the same as burning/smoking, but it does have a smell.

       

      Yes, as of October 17, 2019.

       

      How do 510 vape cartridges work?

      The process of vaping cannabis involves heating cannabis flower or extracts to a temperature that turns the active compounds (cannabinoids and terpenes) into vapor.

       

      What is a 510 thread vape pen?

      510 threaded is a term used to describe the threading that connects vape cartridges and batteries – there are 10 screw threads, and the cartridge is generally five millimeters in length (510). However, there are other configurations out there, including 808 and others.

       

       

      Chocolates

       

      Can cannabis chocolate make you high?

      Yes. Tokyo Smoke cannabis-infused chocolate contains cannabis distillate, part of which is THC, which is what makes you feel high. One of our chocolates is made with CBD isolate, however. CBD on its own does not produce intoxicating effects.

       

      What is cannabis-infused chocolate?

      Tokyo Smoke cannabis-infused chocolates are made up of dark milk chocolate, and other food ingredients, which is then infused with cannabis extract.

       

      Is cannabis-infused chocolate legal?

      Yes. As of October 17, 2019, cannabis-infused chocolate is federally legal. Province-specific regulations can be found here.

       

      Where can I buy cannabis chocolate?

      Cannabis-infused chocolate can be purchased online, or in person at any provincially, or federally licensed retailer within Canada, except Quebec.

       

      How much cannabis chocolate should I eat?

      Like all cannabis products, it is best to start low and go slow to avoid any negative reactions. All TS cannabis-infused chocolate is portioned into five pieces, each containing 2mg of THC. Start with one piece, and take note of how that amount makes you feel.

       

      How long does it take to feel the effects of cannabis-infused chocolate?

      Also known as “onset”. The onset time of eating cannabis-infused chocolate can be anywhere from 30 minutes to 2 hours.

       

      How long do the effects of cannabis-infused chocolate last?

      Also known as “duration”. The duration time for cannabis-infused chocolate can last up to 12 hours. Health Canada states that some effects may last as long as 24 hours.

       

      How much cannabis-infused chocolate can I purchase, and carry at one time?

      You can carry the equivalent of 30 grams of dried cannabis flower. This equals 14 full Tokyo Smoke chocolate bars.

       

       

      Edibles

       

      What happens if you eat cannabis?

      Depends. If the cannabis has been decarboxylated into an edible extract, the THC will have been activated and when the cannabis has been eaten, the consumer will experience expected effects from THC. If the consumer simply eats a dried flower (bud), they will likely experience no ill effects, nor any psychotropic effects because the THC has not been activated by heat, from its acidic form THCa.

       

      Yes, as of October 17, 2019 Edibles producers are now allowed to begin production. Edibles will be available on the market in mid to late December. Making your own edibles has been legal recreationally since October 17th 2018.

       

      Can edibles hit instantly?

      No, Edibles cannot hit you instantly. Edibles, like all other food, must pass through the digestive system in order to be processed into the blood-stream via the Liver.

       

      Why do edibles hit harder?

      How hard an edible hits is subjective to the user. A potential reason for this occurrence could be the consumers’ inability to assess the proper amount to ingest, as there has not been a regulated legal market in which to do so. Also, when THC is ingested, the body turns it into a strong form called 11-hydroxy-THC. With edibles legalization, consumers can use the “Start low, go slow” methodology to pinpoint their exact tolerance to enable an enjoyable edible experience.

       

      Are edibles sativa or indica?

      Indica & Sativa are words used in the cannabis lexicon to refer to potential effects, so edibles could be sativa, indica or hybrid. However we may start to notice these labels being removed from these types of products from producers.

       

       

      Beverages

       

      Can cannabis-infused drinks get you high?

      Yes, and no. THC-infused cannabis beverages will get you “high” depending on your tolerance level and the amount consumed. CBD-only infused beverages will not give you the same intoxicating effects.

       

      What is the duration of a cannabis-infused beverage?

      Beverages are ingested, therefore currently as communicated by health Canada, ingestesting any form of cannabis extract can last up to 12 hours with some effects lasting up to 24 hours.

       

      Yes, as of October 17, 2019 Beverage producers are now allowed to begin production. Beverages will be available on the market in mid to late December.

       

      Can you drink CBD and drive?

      No, driving after consuming cannabis is illegal.

       

      Can THC/CBD infused drinks go bad?

      The drinks will have Best Before Date, however it’s not the cannabinoids going “bad”, just that it is a consumable that requires a BB Date.

       

      What are cannabis beverages made of?

      Carbonated Water, Distilled Cannabis, natural, and artificial flavours.

       

      How long for THC/CBD drinks to kick in?

      Although the beverages offered by Canopy Growth and its brands are designed for faster onset than most edibles, no final knowledge or results have been officially released. Therefore, as beverages fall under the Ingested cannabis format, 30 mins to 2 hours is the expected onset.

       

      Will cannabis beverages be available in liquor stores?

      Every province has different laws regarding cannabis sales. Please refer to your specific province for answers to regulatory-related questions HERE.

       

       

      Medical

       

      Do I need a prescription?

      To gain access to medical cannabis, you will be required to get a prescription provided by a registered medical professional.

       

      How to get medical cannabis?

      Go to your doctor or nurse practitioner to discuss your options regarding medicinal cannabis Once approved, seek out a Medical Licensed Producer, such as Canopy Growths Medical LP - Spectrum Therapeutics. You will be required to complete a registration process, and once complete, you will have access to medicinal cannabis products that can be purchased online and delivered to your home.

       

      Can I use recreational cannabis for medical purposes?

      Yes, as the cultivars used for medical purposes are also available in a variety of recreational forms as well. If a consumer feels they would benefit from medical cannabis, it is recommended to speak with their doctor or healthcare professional to better assist them. This does not, however, mean that recreational users can’t purchase the same cultivars simply because they prefer the effects. There is no difference in regulations around the cultivation of medical and recreational, it's all cannabis.