Shipping

Tokyo Smoke currently ships accessories across Canada, however Cannabis products only ship to Manitoba at this time due to provincial regulations. Sign up for our newsletter for notification when we ship to additional provinces.

All purchasers (Cannabis and Accessories) must be of the legal age in their province. Age Verification is done and purchase (for Cannabis) and at delivery (for Cannabis and Accessories).

Manitoba Cannabis Shipping

Tokyo Smoke can only sell and ship cannabis within Manitoba.

Free standard shipping by Canada Post is available for cannabis and accessories within Manitoba. Canada Post standard delivery times apply to all other orders (1-7 business days).

Same-day Shipping

Same-day cannabis shipping is available by Pineapple Express in select regions of Winnipeg (see map below). The costs are $9 by end of day, $12 pick a time frame, or $15 for two-hour delivery.

PE/TS Map


Age Verification

To comply with government regulations for the sale of Cannabis, we must verify the age of the Cannabis purchaser prior to purchase and checkout. This is a one-time verification that occurs the first time of purchase during the checkout process. If you have troubles with age verification, send an email to  askbob@tokyosmoke.com.

Upon delivery, an in-person signature by the purchaser for delivery of cannabis and accessories. The purchaser’s photo ID will be required to verify their identity and age.


Shipping

Canada Post will provide tracking information for all orders that are shipped. As soon as your order is shipped, tracking information will be sent to the email address that you provided in your order. Orders shipped via Canada Post will arrive in Canada Post packaging with no cannabis-relevant identifiers.

If Canada Post is unable to successfully deliver your purchase to you, the undelivered package will be held for pickup at a designated Canada Post pick-up location. You will be alerted if this occurs.

Pineapple Express is a cannabis-focused delivery service that operates within the Winnipeg area.

Packages shipped via Pineapple Express will arrive in Tokyo Smoke branded packaging. If you are not home when Pineapple Express attempts any same day delivery, they will attempt to coordinate with you to deliver again that day. If the second attempt fails, the product will be returned to TS and a refund for the products will be issued.

Rest of Canada

Outside of Manitoba, we are only able to sell and ship accessories; however, we currently are not able to sell or ship anything to Quebec or Nunavut. All purchasers must be of the legal age to purchase accessories in their province of residence. Age verification is required upon delivery.

Standard Canada Post shipping is FREE for all accessories across Canada.


Age Verification

Upon delivery, an in-person signature by the purchaser for delivery of cannabis and accessories. The purchaser’s photo ID will be required to verify their identity and age.


Shipping

Delivery times are generally 1-7 business days. Canada Post will provide tracking information for all orders that are shipped. As soon as your order is shipped, tracking information will be sent to the email address that you provided in your order.

If Canada Post is unable to successfully deliver your purchase to an adult of legal age, the undelivered package will be held for pickup at a designated Canada Post pick-up location. You will be alerted if this occurs.

Canada post orders will be delivered in plain Canada Post packaging without any cannabis-relevant identifiers. You don’t need to be home to accept delivery of your purchase. Someone else living at your delivery address can sign for the package on your behalf, provided they are 19+ years of age. Anyone accepting a delivery will need to provide proof of age using a valid government issued photo ID.

Questions?

Email askbob@tokyosmoke.com with your order number, name, address and tracking number for any inquiries related to orders or online purchases.