Returns

Cannabis Products

All our active cannabis products (flower, oils, capsules, sprays, pre-rolls, etc) are final sale.

Non-Cannabis Products

Free Returns! Unopened and unused non-cannabis products can be returned for a refund within 14 days of delivery receipt. Shipping fees are not refundable. Refunds will be processed to the original payment method. Sale/discounted items are final sale.

Requesting A Return

To request a return of a non-cannabis product within 14 days of delivery receipt, send an email to askbob@tokyosmoke.com and include your order number. Our customer care team will send you a prepaid shipping label to affix to the outside of your package, then drop it off at Canada Post. Once we have received and inspected the return, we will process the refund.

Note: Online orders can not be returned in-store and must be mailed back to us.

Questions?

Email askbob@tokyosmoke.com with your order number and name for any inquiries related to orders or online purchases/returns.