Tokyo Smoke Brands Company Ltd. ("Tokyo Smoke", "we," “our” and "us") extends the following return and warranty policies.
All our active cannabis products (flower, oils, capsules, sprays, pre-rolls, etc) are final sale.
Free Returns! Unopened and unused non-cannabis products can be returned for a refund within 14 days of delivery receipt. Shipping fees are not refundable. Refunds will be processed to the original payment method. Sale/discounted items are final sale.
Requesting A Return
To request a return of a non-cannabis product within 14 days of delivery receipt, send an email to firstname.lastname@example.org and include your order number. Our customer care team will send you a prepaid shipping label to affix to the outside of your package, then drop it off at Canada Post. Once we have received and inspected the return, we will process the refund.
Note: Online orders cannot be returned in-store and must be mailed back to us.
We extend the following Limited Warranty to the original retail purchaser of either the LUMA or JUJU Power battery (the "Battery").
When used as directed, your Battery is warranted against defects in manufacture and workmanship that appear within one (1) year of the date of your purchase and that prevent it from functioning as intended. We will replace such defective Battery at no cost to you. Replacements may be with new or refurbished parts, in our sole discretion.
For Batteries purchased at a Tokyo Smoke retail location or online through www.tokyosmoke.com, to obtain a replacement battery, you must send your battery to Tokyo Smoke or return it to a Tokyo Smoke retail location. Please contact us at email@example.com to receive your pre-paid return shipping label. Your return must be made within 30 days of the malfunctioning of the Battery and include your original receipt.
For Batteries purchased through third party retailers, you must contact them directly to receive your replacement Battery.
For clarity, this warranty does not cover Batteries that are damaged due to abuse, neglect, misuse, alteration, unauthorized attempts to repair, use of special additives, excessive heat, fire, puncture, immersion in liquid or theft.
This expressed Limited Warranty gives you specific legal rights. You may have different rights that may vary from province to province according to applicable legislation. To the extent permitted by applicable Canadian law: This expressed Limited Warranty is the only and the entire warranty provided with your new Battery and is in lieu of and excludes all other representations, warranties or conditions, expressed or implied (including any implied warranty or condition of merchantability, durability, performance, or fitness for a particular purpose). The provision of a replacement battery, as described above, is the exclusive remedy under this expressed Limited Warranty or under any otherwise applicable implied warranty or condition that cannot be disclaimed or excluded. Any applicable implied warranty or condition that cannot be disclaimed or excluded is limited in duration to the period specified above.
If any term of this Limited Warranty is deemed to be precluded by applicable Canadian law, such term shall be considered severed from this warranty. The remaining terms continue in effect with the intention of the original drafting preserved as much as possible.
EXCLUSION OF LIABILITY: Except as provided in this Limited Warranty, Tokyo Smoke will not be liable in contract, tort or otherwise for any negligence, or any direct, indirect, economic, commercial, incidental, consequential, or special loss or damage or expense or claim, howsoever caused, arising in connection with the sale, use, loss of use, performance or non-performance of the Battery or part thereof.
This warranty is not transferable.
Email firstname.lastname@example.org with your order number and name for any inquiries related to orders or online purchases/returns.