Shipping Details
All orders that are accepted by us will ship with standard ground shipping, unless you choose to upgrade your shipping method during checkout.  

The checkout process on our website features built-in shipping options that are real-time and true to cost. Feel free to contact us for customized order summary or shipping options. Canada Post and Purolator provide tracking information for all orders that are shipped. As soon as your order is shipped, tracking information will be sent to the email address that you provided in your order.

**Please note that if your tracking information states "Not Found," please allow until 7:00pm (ET) for it to update on the courier’s website. Tracking information will update on the website once the package has been picked up by the courier.
A signature may be required upon delivery for orders $200 and greater.

Packaging
Your orders will be shipped in Tokyo Smoke-marked packaging. The return label on your package will state "Shipping Department", our name, along with our address.

How Long Will It Take for Your Package to Arrive to You?
Tokyo Smoke orders that are accepted by us will typically ship from our facilities within 1 - 2 business days. Once shipped, exact delivery dates will depend on the shipping method that you choose:
Canada Post Arrival Times:
  • Canada Post Priority — Delivered next business day (after shipped from our facilities).
  • Canada Post Xpresspost — Delivered in one or two business days (after shipped from our facilities).
  • Canada Post Expedited Parcel — Delivered in one to seven business days (after shipped from our facilities).
Purolator Arrival Times:
  • Purolator Express — Delivered next business day (after shipped from our facilities) to most destinations.
  • Purolator Ground — Delivered in two or more business days (after shipped from our facilities) depending on destination.

International Orders
Currently, Tokyo Smoke does not ship products outside of Canada and the United States. We apologize for any inconvenience.